Cancellation and Payment:

  • What kind of credit or debit card may I use in the app?

    Nookhub currently accepts Visa credit and debit cards. We will expand our reach very soon!

  • May I cancel my reservation on short notice?

    You can cancel your reservation within 30 minutes of booking your Nook Spot. If you wait any longer than 30 minutes, you will lose one Nook Spot. If you book multiple parking spots for multiple bikes, you will still lose one Nook Spot. For example, if you booked 3 Nook Spots and cancelled your reserved spots, then you would only lose 1 Nook Spot out of the 3 Nook Spots.

  • If I book for a group of cyclists, and they cannot arrive in a timely manner, may I still receive a refund?

    For example, if you pay for four parking spots for multiple cyclists, and the first bike arrives, the other three cyclists have 90 minutes to arrive. Even if you -- an individual cyclist -- may arrive before the 30 minute cancellation mark, you will still not be able to receive a refund because you paid as a group for multiple parking spots. If the Nook Holder hasn't confirmed the other cyclists’ arrival within 90 minutes after your booking, you will be charged one Nook Spot cancellation fee for every absent bike.

  • What if I want to book for more than one person, but I want to split the bill with a fellow cyclist?

    Unfortunately, this is not an option currently. We suggest you and your fellow cyclist download the app separately, and pay individually for your individual Nook Spots.

  • How will I learn about new parking locations in my area or the rest of NYC?

    We will notify you and other cyclists about new parking locations in your favorite areas via email. We promise to keep you updated in the near future!

  • Will I be notified of my favorite Nook Spot’s availability?

    We will notify you and other cyclists about new parking locations in your favorite areas via email. We promise to keep you updated in the near future!

  • May I recommend new Nook Holders to you?

    We are always looking for more Nook Holders, so we’d love to hear your suggestions! At the end of the day, we want to make sure we’re serving different needs for NYC’s cyclists.

  • Would I have to book a new parking spot, even if I may drop off my bike twice in one day?

    Each Nook Spot can be used for as little as 30 minutes all the way up to 24 hours. This means as soon as you pick up your bike, you’ve used a Nook Spot. If you’d like to return to the same parking spot, you’ll have to use another Nook Spot. Remember this tip: Nook Spots are not the equivalent of whole days.